Custom Order Return Policy:



Custom orders can be exchanged for store credit for the merchandise value. All sales are final and there are no exchanges on custom orders that are considered too unique to re-stock- "Unique Custom Orders"(orders with unusual colors or unique specifications).

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Unique Custom Orders are any orders that do not meet the following specifications:



Full lace wig with stretch in the middle, free style parting, light or medium density, hair colors between #1 to #6, hair length is between 10 to 20 inches, Indian Remy hair, and measurements of standard small, medium or large sizes.

Unique Custom Orders include any orders made with a sample or template or unusual measurements. All sales are final and there are no returns or exchanges on these type of custom orders.



Custom orders can be returned for a store credit only under the following conditions:



Custom order is not a "Unique Custom Order."
Return must be postmarked within 3-5 days from the date of order delivery.
Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply the items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.

All tags, packaging or promotional materials must be returned with product.

We reserve the right to refuse returns/exchanges if our return policy conditions are not met.

Please note we don't issue refunds, exchanges or store credit only.



Orders are carefully inspected before shipping, but in the unlikely event that we have inadvertently sent you incorrect merchandise or your merchandise is damaged during shipment, please notify us immediately. You must examine the Product(s) upon receipt and notify us within 3 days if any item is missing or damaged. Amato Hair Illusions will not consider any claims for damaged or missing items more than seven (7) days from the delivery date.





Return Address:



Amato Hair Illusions

3179 Robie St.​

Halifax,NS B3k 4R2



Please include a note with your return. The note should include:

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Your Name:
Your Phone #:
Reason For Return:
What you would like to exchange the unit for:



Style:
Length:
Color:
Cap Size:
Lace Color:
Density:
Lace type:



Any other additional information that will help us process your order.

If there is an additional balance we will contact you for payment once we receive your return.

Please allow 3-5 Days for returns to be processed once we receive them.



We inspect all wigs prior to shipping to ensure there are no flaws or damage and to ensure that they meet your specifications and our high quality standards. Delivery time is 4-6 weeks for custom. Delivery on all stock wigs, please allow 10-14 business.


Thank You,
The Management
To contact us, please email us or call (902) 789-3644

Hours of Business:
M-F 10:30AM - 5PM (Atlantic Time)


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Thank you for shopping with us!